How NordTech launched AI support inside five regulated subsidiaries
NordTech Group had to satisfy banking-grade controls while serving industrial clients. Bravin AI delivered a secure rollout with auditable routing and zero data exfiltration.
Integration timeline
45 days
From kickoff to first compliant conversation in production
Security controls
18
Custom policies including redaction, retention, and role-based access
Agent training hours saved
420h
Playbooks auto-sync, reducing classroom onboarding time
What hurt before Bravin
Multiple business units used different CRMs, creating integration headaches and inconsistent data.
Security officers demanded full audit logs, yet existing tools could not trace AI responses to source policy.
Change management had failed twice because teams lacked confidence in the new workflows.
How the rollout unfolds
Compliance blueprint
Joint workshops defined retention rules, language filters, and approval workflows for sensitive data.
- PII redaction at ingestion and storage layers
- Signed-off exception handling with audit evidence
Reusable connectors
Developed middleware that plugs into Dynamics, Zendesk, and bespoke ticketing without rewriting APIs.
Playbook enablement
Recorded micro-learning videos and internal launch kit so each subsidiary could self-serve configuration changes.
What changed after launch
IT now trusts the system and has turned the AI layer into a core component of the group’s digital blueprint.
Audit findings
0
Passed external security review with no remediation required
Change requests delivered
52
Business teams iterate flows without waiting for central IT backlogs
Agent satisfaction
92%
Internal survey shows trust in AI responses and routing accuracy
Daily operating rhythm
Weekly control checks
Automated scripts validate redaction rules and export compliance dashboards.
Monthly improvement clinic
Subsidiary admins share optimisations, centrally curated in a playbook library.
Quarterly audit prep
Security compiles evidence packets directly from Bravin logs.
Plan your secure rollout
Talk to our trust engineers about deployment patterns that respect regional regulations and legacy systems.
Explore more Company automation scenarios
Each playbook below is production ready. Open one to continue the conversation with our team using the context that matters most to you.
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Conversation intelligence control room
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Lead qualification autopilot
Score, enrich, and schedule enterprise demos while the SDR team sleeps — every conversation logged to your CRM.